You can try DireWolfOS free for 14 days before you pay anything. Because of that, and because every generation costs us real money the moment it runs, payments are generally non-refundable. This page explains the exceptions and how to ask.
All plans include a 14-day free trial with no credit card required. You are never charged unless you choose a plan and pay.
Subscription payments (monthly and annual) and Howl top-ups are non-refundable.
Cancelling stops future charges and you keep access until the end of the period you paid for, but the unused remainder of that period is not refunded. When you upgrade to a higher plan you can either upgrade now or switch on your next billing date. If you upgrade now, you pay the new plan in full today, your old subscription is cancelled, and the Howls you had left on the old plan are added to your new plan until your new billing date; the money you paid for the old plan is not refunded automatically. If you switch on your next billing date, nothing is charged until that date and you keep your current plan until then. If you move to a lower plan, or start a new subscription after cancelling, unused time on the old plan is not refunded or carried over.
We may grant a refund or a courtesy credit in these situations:
We look at every request fairly and decide in good faith. Meeting one of these conditions is not an automatic right to a refund, and we may ask for details such as your PayPal transaction ID. We check our usage records to see whether Howls were used.
Top-ups are non-refundable once purchased, even if unused, except for the first three situations in section 3 (billing or system errors, charges after cancellation, unauthorised charges). Top-up Howls stay in your account for as long as your plan is active and carry over from month to month. If your plan ends (you cancel and your paid period runs out, or a failed payment leads to loss of access) we hold your top-up Howls for 7 days. Resubscribe within those 7 days and they are yours again. After that they expire and we cannot restore them. Top-up Howls have no cash value and cannot be transferred.
If we close your account for reasons other than a breach of our Terms, we will refund the part of your current paid period that you did not get to use. No refund is given when an account is suspended or terminated for violating our Terms of Service.
Nothing in this policy limits any right you have under consumer protection law that cannot be waived by contract, for example in South Africa or in the place where you live.
Approved refunds go back to your original PayPal payment method and usually arrive within 5 to 10 business days.
Please contact us before opening a PayPal dispute or a chargeback with your bank. Most problems are fixed faster that way. If a dispute is opened we may restrict the account while it is resolved and will share our usage and billing records with the payment provider.
To cancel: Settings → Billing → Cancel subscription, or email support@direwolfos.com. Annual plans: we email you a reminder about 30 days before they renew.